Frequently Asked Questions

What is MOMENTO?

MOMENTO is a global FinTech company designed specifically for immigrants. With MOMENTO you can keep, spend, and share your money all within one simple app.

MOMENTO is a financial technology company, not a bank. Banking services provided by Evolve Bank & Trust, member FDIC.

Is MOMENTO for immigrants only?

MOMENTO’s features and benefits are specifically designed for immigrants, however all residents of the United States over 18 can sign up as well. We welcome everyone.

Will it affect my credit score?

No. We do not check your credit to open an account and being an account holder does not help build credit. However, if you set up a direct deposit4 to your MOMENTO account, and use the benefits of our partnership with Perpay5, you can build your credit (no credit check required).

Are there really no fees?

Really, no fees! We don't charge any of the usual fees1 for minimum balance, overdraft, maintenance, ATM withdrawal3 (from 55,000+ Allpoint® ATMs), transfers, service charges, card issues, etc. When you choose MOMENTO as your primary bank account and set up direct deposit4 from your payroll provider, you get even more benefits.

What information do you need to open an account?

When you sign up, we'll ask for your phone number, birthday, residential address, and Social Security Number. If you don't have a Social Security Number, you can provide your Tax Identification Number (TIN).

How long does it take to open an account?

Signing up usually takes less than 5 minutes. It may take longer depending on how quickly we can verify your identity.

Once your account is open, you'll be able to use your MOMENTO Mastercard® for online purchases with your mobile wallet. It will take about a week for the physical card to arrive.

Can I use MOMENTO outside the United States?

Yes! You can use the MOMENTO debit card and app outside the U.S. but the account itself is US-based and you must reside in the United States to open an account.

Help Center

For support: or call: +1 (646) 760-8040 Working hours:
Monday to Friday: 8:00 to 20:00 EST
Saturday: 9:00 to 14:00 EST
Sunday and public holidays: closed

Bank services are provided through our banking software provider, Synapse.

To report a complaint relating to bank services, email or call +1 (415) 688-2943.

Contact us

To contact MOMENTO, please complete the form below