That is why we want to share with you what we are doing to protect you from scams, manipulation or theft, and what you can do to help us do it.
You can help us to avoid phishing by taking some actions. Phishing is the criminal attempt to get your account information and credentials by pretending to be part of our staff.
Remember that we will never ask for your App PIN, Card PIN or any password through any of our support channels. This information is only for you to know.
Only use our dedicated in-app chat feature to communicate directly with our support staff.
Never share information of your credentials and passwords.
Update to the most recent version of our app whenever a new release is available. We recommend you to setup automatic app updates on your phone. Our app can be downloaded and updated in the Apple App Store or Google Play Store.
Remember that our social media is only for information purposes, we do not offer support by these means.
We are taking different actions to keep your account safe. Some of them are:
Two-factor authentication for access to your account only by the device you register with.
We use the industry’s standard encryption for transmitting and storing information.
Fingerprint identification to access the Momento App. This is recommended to help keep your account safe at all times.
Mobile application session timeouts to protect your information if you forget to log out.
With your help by following all our recommendations, we, at MOMENTO, will always be working to avoid fraudsters and criminals, and to keep your account secure.
Download the app and start enjoying the benefits